Shipping Policy

SHIPPING

WE CURRENTLY ONLY SHIP WITHIN THE USA

TrueSpark offers Priority Mail (2-3 business days) and Express (overnight if order placed before 11am PST) shipping services via USPS & UPS. We're pleased to offer free standard shipping on orders over $99.99.  Orders placed by 11:00 am PST, ship the same day Monday through Friday. 

DAMAGES

We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours (3 days) of receiving the product to support@TrueSpark.com. Please save all packaging material and damaged goods. You will need to provide detailed information for any product damaged and photo proof.

LOST OR STOLEN PACKAGES

TrueSpark is not responsible for lost or stolen packages. Tracking numbers are provided to confirm delivery address entered for an order. TrueSpark is not responsible if customer submits order with incorrect shipping address. Upon request, TrueSpark will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.